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The Kenya Airways refund policy offers flexibility and convenience for travelers needing to adjust their plans. Passengers can request a refund for eligible tickets through the official website or by contacting customer service. Refunds depend on the fare type and terms, with non-refundable tickets often offering travel vouchers instead of cash refunds. In cases of flight cancellations or schedule changes initiated by the airline, full refunds are generally available. The process is straightforward, and the support team is responsive and helpful.